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DuPage County Human Services

421 N. County Farm Rd.
Wheaton, IL 60187
Executive Director: Mary Keating
Telephone: 630-682-7000
Fax: 630-682-7382
Website: http://www.dupageco.org/humanservices/index.cfm

People Served: 85,000
No. of Employees: 100
No. of Volunteers: 10
Service Area: DuPage

Success Story

Marilyn is a mother of two adult children, and a teenager with special health needs. Marilyn initially contacted DuPage County Community Services in March 2006 in search of resources that would enable her to return to school and subsequently enter her career of interest. Marilyn had recently begun a work assignment through a temporary placement agency but, was not optimistic about the opportunity for long-term employment stability.

Marilyn had obtained an Associates Degree in Police Science Administration, but had not obtained employment in her field of study. In the fall of 2006, she was accepted to Aurora University and began taking classes towards her Bachelors Degree. In August of 2006, Marilyn was hired to a permanent, full-time position in the Clerical Department at the Illinois Department of Human Services.

When DuPage County Community Services first encountered Marilyn, some of her most urgent challenges included unreliable transportation and a negative credit history that prevented her from securing a more reliable vehicle. Marilyn had filed bankruptcy the year before and was still struggling with outstanding debt. Additionally, she struggled with the demands associated with raising a special needs child. Along with other DuPage County services, the Dupage County Family Self-Sufficiency Program (FSS) was able to assist Marilyn with transportation, housing, and education related expenses and, connected her to other mainstream resources.

Throughout her participation in FSS, Marilyn diligently explored and effectively utilized, resources which enabled her to establish financial stability, secure dependable transportation, and maintain vital health services for her family. She has begun to work on establishing positive credit to the point that she was able to purchase a more reliable vehicle in 2008.

In February 2010 Marilyn was promoted to a Case Worker position earning a salary that will allow her to clear her debt and further improve her credit score. She will begin working with the DuPage Homeownership Center to prepare to purchase her home in the future. Marilyn continues to work towards her Bachelors Degree on a part-time basis.

Programs

Community Service Block Grant; Community Development Block Grant; Weatherization; Energy Assistance; Rent/Mortgage Assistance; Fair Housing: Shard Housing; Case Management; Family Self-Sufficiency; Information and Referral: Back-to-School Fair; WIA/IETC; Senior Citizen Coordination Unit; Elder Abuse and Neglect; Nursing-Home Ombudsman Program; Physicians Medical Assistance Program; Para Transit/Transportation to Work Program; Volunteer Center of DuPage; Emergency Shelter; and Basic Needs/Shoe and Clothing Voucher Program.